Privacy Policy

1. Who We Are

SatmatDigital is a digital products company registered in England & Wales, trading under the brand names SATMAT and OryxaDigital. Our registered address is 308 St. Pauls Road, London, England, N1 2LF. For privacy enquiries, contact us at support@satmatdigital.company.

2. Information We Collect

We collect the following categories of personal data:

• Identity data: name, username, or similar identifiers you provide.
• Contact data: email address, telephone number, and billing address.
• Transaction data: details of products you have purchased and payment records.
• Technical data: IP address, browser type, time zone, device identifiers, and pages visited, collected automatically via cookies and analytics tools.
• Usage data: information about how you use our website and products.
• Communications data: messages you send to us via the contact form or email.

We do not collect or store any payment card data. All payment processing is handled securely by Shopify Payments and Stripe, which are PCI-DSS compliant.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders, including sending download links.
• To manage your account and provide customer support.
• To send transactional emails related to your purchase (receipts, update notifications).
• To send marketing communications, where you have opted in (you may unsubscribe at any time).
• To improve our website, products, and services using aggregated analytics data.
• To comply with legal obligations.

4. Legal Basis for Processing (UK GDPR)

• Contract: processing your order and delivering products.
• Legitimate interests: fraud prevention, website security, and business analytics.
• Consent: marketing emails and non-essential cookies (you may withdraw consent at any time).
• Legal obligation: tax records, accounting, and regulatory compliance.

5. Cookies

We use the following categories of cookies:

• Strictly necessary: required for the website and checkout to function (e.g., Shopify session cookies).
• Analytics: Google Analytics (anonymised) to understand site usage.
• Marketing: only if you explicitly consent via our cookie banner.

You can control cookie preferences through your browser settings at any time.

6. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties solely to operate our business:

• Shopify Inc. — our e-commerce platform (servers in Canada/USA, EU SCCs apply).
• Stripe / PayPal — payment processing.
• Mailchimp / Klaviyo — email marketing (only if you opt in).
• Google Analytics — anonymised website analytics.
• Legal authorities — where required by law.

7. International Transfers

Some of our third-party providers are based outside the UK. Where data is transferred to countries not deemed adequate by the UK ICO, we ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent).

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for tax and legal compliance (typically 7 years for financial records). Marketing data is held until you unsubscribe or request deletion.

9. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure ("right to be forgotten"), subject to legal exceptions.
• Object to or restrict processing.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time (without affecting prior lawful processing).
• Lodge a complaint with the ICO (ico.org.uk) if you believe your rights have been violated.

To exercise any of these rights, email support@satmatdigital.company.

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption throughout.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related questions, contact:
SatmatDigital
308 St. Pauls Road, London, England, N1 2LF
Email: support@satmatdigital.company
Phone: +44 7783 663714